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Training Provider Course Submission FAQs

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FAQs & How to Handle the Odd Exceptions

As a Training Provider below are some questions you may ask yourself when going through the submission process especially for the first couple times or, perhaps, if you run into the odd exception. 

Energy Safety Canada is creating a process that is efficient and will support you.  If you require assistance or do not see an answer for a question you have, please send an email to Certifications@EnergySafetyCanada.com


  • What do the *s mean on the first screen?
    •  It means that this information is required (Course, Start Date, File uploaded, Instructor).  They need to be very carefully entered before clicking "Next".  Then the student and grade information can be captured in the next screen.
  • Why is the course selection list so short?
    • The list only displays the ones you provide, to keep things efficient for you.
  • For the scanning the Course Information, I missed one document?


  • After uploading the student and course information, what do the red fields mean?
    • Red is used to flag a required field that is not meeting the necessary conditions. 
      NOTE:  some of the red fields will not appear until the "Submit" button is clicked, as that is when the all the conditions are fully checked.
  • Where are the conditions for each field identified?
  • What if I added a student and now need to remove him/her from that class?
    • To delete that entire row of data representing that student and his/her information, right click and select "Remove Row".
  • Why do addresses need just the "Building Number" and "Postal Code" for required fields?
    • When mailing the certificates, all Canada Post needs is the "Postal Code" and then narrow that down to the "Building Number".  Although the rest is additional information, If there is a typo in the Postal Code, this is where having that information is helpful.  The Building Number is important and it represents many things; it could be:
      • a house number
      • a Building and usually requires the Apartment Number to be entered as well
      • a Box Number ("Building Number" = 10, "Street" = Box)
      • more examples, which appear in the SAMPLE template
    •  What if the grade for the student is a percentage? Is that OK?
      • No.  It must be a percentage; therefore round the mark to a whole number (anything with a decimal .5 and higher round up; everything else round down). 


  • When are we supposed to mail in Evaluations?
    • Evaluations are to be mailed in at the end of each week.  Ensure they are grouped by Course. 
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